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This webinar illustrates the evolution of intelligent virtual assistants. Many businesses begin to augment their workforce at the early stage, using basic chatbot tools, and find that they miss out on the benefits that accrue across departments and across metrics with maturing AI-solutions. As an enterprise becomes more mature itself in its use of AI and other emerging technologies, a wide spectrum of use cases opens up that expands the options for human/virtual assistant collaboration.

In this webinar we’ll explore the evolution from chatbots to intelligent virtual assistants and discuss:

  • The importance of understanding where your business sits on the continuum 
  • What you could be missing out on by stalling at early stages 
  • The upside potential when advanced IVA capabilities are implemented; and 
  • How human performance is enhanced through greater scale, proactive outreach and interdepartmental collaboration

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About the Speakers: 

Rashmi Vittal 
Chief Marketing Officer, Conversica

Rashmi Vittal brings to Conversica extensive experience in building marketing strategies and teams for both start-ups and large enterprises. Prior to joining Conversica, Rashmi led marketing for SAP Customer Data Cloud after the successful acquisition of Gigya, a customer identity management start-up, where she was responsible for the go-to-market strategy, product marketing, digital, content, communications and field marketing strategy. Rashmi has held various marketing leadership positions at IBM, Oracle and Neustar. Rashmi holds a Masters of Business Administration from the F.W. Olin Graduate School of Business at Babson College.



The Augmented Workforce –      A Maturity Model for Intelligent Virtual Assistant Adoption

Join Us for an Upcoming Webinar

Tuesday, December 8th at 10:00am PST

Sheryl Kingstone

Head of Customer Experience & Commerce & Voice of Connected User Landscape, 451 Research - now part of S&P Global Market Intelligence


Sheryl Kingstone leads coverage for Customer Experience & Commerce for 451 Research, a part of S&P Global Market Intelligence, which covers the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.